You will receive an ‘Airports Pickup’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. Airports Pickup will not refund you if you have forgotten to take this with you.
Airports Pickup does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Airports Pickup will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Airports Pickup accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Airports Pickup does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Airports Pickup customer services team immediately.
For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.
Airports Pickup reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Airports Pickup accepts no responsibility for costs incurred from a failure to abide by these terms.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us as soon as possible.
Airports Pickup use their own transport wherever possible but do use third party companies where appropriate.
Airports Pickup reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
All card payments are processed securely by Opayo / Elavon (formerly Sage Pay). Airports Pickup do not process or retain card details, except for selected metadata returned to us by Sage Pay (card type, expiry date, etc). This service uses the latest 3DSv2 security checks for strong customer authentication.
During the payment process, you may be offered the opportunity to ‘save’ your card for easier future use. This optional facility is offered by Opayo / Elavon, who will retain your card details securely on behalf of Airports Pickup; typically until the card expires. Airports Pickup may instruct Opayo / Elavon to delete these saved details prior to the card expiry if your account with us is deemed to be inactive. Note that you will still need to provide some security details when using a saved card. You may delete saved cards at any time from your online account area, or by contacting us.
Customer-initiated transactions (CIT) performed on our public website are initialised with the ability to be ‘repeated’, subject to relevant security checks. This could be for a different amount to the original payment. For example, if you were to request a ‘Meet & Greet’ service be added to your journey after your booking is placed, with your permission we may acquire the additional fee for this service from the original payment method without needing to re-take card details. You will always have the opportunity to choose an alternate payment option. Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however please note that fees may apply for cancellations, depending on the circumstances (see ‘Cancellations’ in our ‘Policies’ section).
All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.